Wednesday, March 31, 2010

Starbucks Store Review - 6th / 6th New Westminister (Westminister Ctr)

Location: 6/6 in New West @ Westminister Center
Type of Location: Corperate Store

General Evaluation:

Time of day: Afternoon
# of partners on the floor: 2 (Probably one or 2 in the back as well stocking/cleaning)
Service time: 1min
Business level: Steady
Cleanliness: Good
Was the bathroom cleaner than a gas station bathroom?: Yes of course!
Legendary service: not really but partners were friendly
Would I recommend this Location: Yes... The only corperate store in uptown N.West!

Food/Drink Evaluation:

Items Ordered: Chocolate Crossant and Iced Venti Caramel Macchiato xtra sweet!
Display Case/Beverage Sinage: Clean and well noticable
Drink Preperation/Presentation: Well Done. Standards followed!
Quality of Drink/Food Ordered: 8.5/10

Grade: A-

General Comments:

A Very good location! Good location for local customers and in an nice area near a new Saveon... Steady pace of business and friendly staff! Local everyday customers are well known by staff and greated as such!

Tuesday, March 16, 2010

Starbucks Store Review - Chapters Metrotown

Location: Metrotown (Chapters Book Store)
Type of Location: Corperate Store

General Evaluation:

Time of day: Late Afternoon (Around 3:30)
# of partners on the floor: 6
Service time: 3Mins
Business level: Busy
Cleanliness: Average
Was the bathroom cleaner than a gas station bathroom?: Bathroom was busy at time of Visit
Legendary service: nope! To much Chatter from employees!
Would I recommend this Location: Metrotown has 4 locations to Choose From and all are pretty much the same... I Guess it depends where you are in the mall at the time you want a starbucks! If you are in Chapters or nearby its an okay location to go to!

Food/Drink Evaluation:

Items Ordered: Grande Dark Cherry Mocha Frappacino Light and Tall Java Chip Frappacino
Display Case/Beverage Sinage: Well Done!
Drink Preperation/Presentation: Bad! The DCM was made regular when the Java Chip was made Light base! Was supposed to be the other way around!
Quality of Drink/Food Ordered: 7/10

Grade: C+

General Comments:
This location had too many partners trying to do alot of tasks at the same time! It was a tad Kaotic! It looked as though 1-2 partners were going off shift or hanging around and people trying to do breaks as well! Communication may not have been at there best during this time! I understand this a busy location being in the chapters and the first time we had drink issues! We did not return drinks as we didnt notice the problem until we had left the store and didnt want to go back for a remake!