Starbucks Store Review - Chapters Metrotown

Location: Metrotown (Chapters Book Store)
Type of Location: Corperate Store

General Evaluation:

Time of day: Late Afternoon (Around 3:30)
# of partners on the floor: 6
Service time: 3Mins
Business level: Busy
Cleanliness: Average
Was the bathroom cleaner than a gas station bathroom?: Bathroom was busy at time of Visit
Legendary service: nope! To much Chatter from employees!
Would I recommend this Location: Metrotown has 4 locations to Choose From and all are pretty much the same... I Guess it depends where you are in the mall at the time you want a starbucks! If you are in Chapters or nearby its an okay location to go to!

Food/Drink Evaluation:

Items Ordered: Grande Dark Cherry Mocha Frappacino Light and Tall Java Chip Frappacino
Display Case/Beverage Sinage: Well Done!
Drink Preperation/Presentation: Bad! The DCM was made regular when the Java Chip was made Light base! Was supposed to be the other way around!
Quality of Drink/Food Ordered: 7/10

Grade: C+

General Comments:
This location had too many partners trying to do alot of tasks at the same time! It was a tad Kaotic! It looked as though 1-2 partners were going off shift or hanging around and people trying to do breaks as well! Communication may not have been at there best during this time! I understand this a busy location being in the chapters and the first time we had drink issues! We did not return drinks as we didnt notice the problem until we had left the store and didnt want to go back for a remake!