One of the most frustrating things for me when i go to get a Coffee or Latte is the long slow lineup at the Coffee Shop. On Occasion it could be that a new employee is operation the register today or that a coffee shop who regularly has 4 employees working only has 3. But for the most part it is usually the idiot in front of you who cant decide between 3 and 4 pumps of Vanilla in his latte or that lady who wishes to pay with 25million pennies! UGH!
Below you will find 7 simple tips you can use to help make your Coffee shop lineup go faster!
1. KNOW YOUR ORDER! This means that by the time you arrive at the register you should know exactly what you wish to order... Know the type of drink you wish as well as the size and any customizations as well. If this is your first time at a specific coffee shop or just don't know exactly what you want, you can step to the side of the line to read the posted menus or go over in your head what you wish to do so. This allows the people who know exactly what they want to go ahead thus, speeds up the line up!
2. STEP AWAY FROM THE REGISTER AFTER ORDERING! This really aggravates me when people finish paying for there order and they stay around the register waiting for their order thus, blocking the area for the next customer to come up. Most Coffee shops/bars have a designated area for you to pick up your drinks. At Starbucks they have a bar at the other end of the store from the cash where the barista (drink maker) will put up your drinks. GO STAND OVER THERE AND NOT IN FRONT OF MY TILL!
3. HAVE YOUR EXACT ORDER READY! I hate it when people place an order for a hot mocha and after i have put the order into my till they change it to an iced mocha! FOR PETE'S SAKE! IF YOU ARE NOT SURE IF U WANT HOT OR ICED THEN DON'T GET IN LINE TILL YOU ARE READY! Be sure you know 100000% what you want no changes!
4. HAVE YOUR PAYMENT READY! Many Coffee Chains like Tim Horton's, Starbucks, Esquires etc. carry RE LOADABLE GIFT/CASH CARDS! USE THEM!!!!!!!!!! It makes our lives easier when all we half to do is swipe your card and hand it back to you! If you are going to pay debit/visa or cash...HAVE YOUR CARD READY! don't get up to the till, place your order then fiddle around trying to find everything! Its where we waist the most time and by having your payment ready it can save loads of customer wait times!
5. PUT YOUR STUPID CELL PHONE AWAY! #1 WORST HABIT WHEN ORDERING IS TALKING ON YOUR CELL PHONE! IF YOU EVER DO THIS IN MY PRESENCE I WILL NOT SERVE YOU WHATSOEVER! IT IS EXTREMELY RUDE AND INSULTING! IT SAYS TO ME THAT THE TIME AND GOOD SERVICE I AM GIVING TO YOU DURING YOUR ORDER IS NOT EVEN WORTH IT! Turn it off before arriving at the till. It is not hard to tell a friend that you will call them back. If it is an important call then step to the side and finish the call before standing in line!
6. WITHIN CHAIN STORES... NOT ALL STAFF ARE TRAINED EQUALLY AT ALL LOCATIONS! Some stores for Starbucks and Tim Horton's don't always train there staff the same and some staff don't always get as good training as staff at other locations! So please try to be as patient and understanding as possible! Don't mumble or rush threw your order or you may half to repeat it again which can slow down the line!
7. BE AS SPECIFIC AS POSSIBLE WITH YOUR ORDER! If you want 2 creams and 1 sugar in your Tim Horton's Coffee or you want Nonfat milk in your Starbucks Latte SAY THAT! Don't just say large coffee with cream and sugar at Tim's or we will just make an angry face and ask you how many cream and how many sugar you want! At Starbucks if you do not specify what kind of milk you want we will assume you want whole milk (3%). So don't just say Grande Latte SAY... GRANDE NONFAT LATTE! Same goes for syrups, decaf variations, whip cream etc..
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Showing posts with label Tim Hortons. Show all posts
Showing posts with label Tim Hortons. Show all posts
Friday, June 5, 2009
Simple Steps to Speeding up the line at the Coffee Shop!
Labels:
Rules of Ordering,
Starbucks,
Tim Hortons
Thursday, June 4, 2009
Tim Hortons Rules of Ordering (Drinks)
COFFEE/TEA CHART
1 cream/milk 1 sugar/splenda................REGULAR**
2 cream/milk 2 sugar/splenda................DOUBLE DOUBLE
3 cream/milk 3 sugar/splenda................TRIPLE TRIPLE
4 cream/milk 4 sugar/spenda.................FOUR BY FOUR
**Not called a single single
BEVERAGE RULES
- When you want a coffee with NO sugar, DO NOT say no sugar it sounds like your saying “one sugar”
- Don’t say you want a triple triple with 2 sugars that’s what you call a 3 cream 2 sugar
- If you want milk say you want milk or it will be made with cream
- If you don’t say you want anything in your coffee don’t expected to get anything in it, we can’t read you mind and just know what you want.
- You have to say what size you want
- We only carry one kind of milk so don’t ask for something dumb like homogenised milk we don’t have any
- If you want a decaf coffee don’t say “I would like a large coffee 2 milk 1 sugar DECAF” say “Large DECAF coffee 2 milk 1 sugar” Same thing applies with Steep tea or bag tea.
-Regular is not a size it’s Medium
- Smoothees are not cold. They are hot.
- Not everyone can have coffee from the top of a pot
- If you don’t say bag tea, your getting steeped tea. Simple as that. And it’s actually a rule....
- When ordering a coffee Half coffee half French Vanilla/Hot Chocolate don’t say half and half, we will assume you want half cream half sugar.
- Half hot chocolate half coffee with chocolate shavings is called a MOCHA
- Some stores haven’t carried English Toffee for a while.. Don’t say we had it yesterday when we really haven’t had it for over a year.
- When buying a french vanilla or an ice cappuccino don’t just say you want and cappuccino. You have to state if you want and ice cappuccino or french vanilla
- Stop telling us to “stir it well” there is no button on the cash register for that.
- Ice water doesn’t exist you can have a cup of water
- The new Ice Capp Supremes are either Butter Caramel or Chocolate Mint when ordering one this is how it’s done “Can I have a [say size] Butter Caramel OR Chocolate Mint Ice Capp Supreme” it’s not butterscotch
1 cream/milk 1 sugar/splenda................REGULAR**
2 cream/milk 2 sugar/splenda................DOUBLE DOUBLE
3 cream/milk 3 sugar/splenda................TRIPLE TRIPLE
4 cream/milk 4 sugar/spenda.................FOUR BY FOUR
**Not called a single single
BEVERAGE RULES
- When you want a coffee with NO sugar, DO NOT say no sugar it sounds like your saying “one sugar”
- Don’t say you want a triple triple with 2 sugars that’s what you call a 3 cream 2 sugar
- If you want milk say you want milk or it will be made with cream
- If you don’t say you want anything in your coffee don’t expected to get anything in it, we can’t read you mind and just know what you want.
- You have to say what size you want
- We only carry one kind of milk so don’t ask for something dumb like homogenised milk we don’t have any
- If you want a decaf coffee don’t say “I would like a large coffee 2 milk 1 sugar DECAF” say “Large DECAF coffee 2 milk 1 sugar” Same thing applies with Steep tea or bag tea.
-Regular is not a size it’s Medium
- Smoothees are not cold. They are hot.
- Not everyone can have coffee from the top of a pot
- If you don’t say bag tea, your getting steeped tea. Simple as that. And it’s actually a rule....
- When ordering a coffee Half coffee half French Vanilla/Hot Chocolate don’t say half and half, we will assume you want half cream half sugar.
- Half hot chocolate half coffee with chocolate shavings is called a MOCHA
- Some stores haven’t carried English Toffee for a while.. Don’t say we had it yesterday when we really haven’t had it for over a year.
- When buying a french vanilla or an ice cappuccino don’t just say you want and cappuccino. You have to state if you want and ice cappuccino or french vanilla
- Stop telling us to “stir it well” there is no button on the cash register for that.
- Ice water doesn’t exist you can have a cup of water
- The new Ice Capp Supremes are either Butter Caramel or Chocolate Mint when ordering one this is how it’s done “Can I have a [say size] Butter Caramel OR Chocolate Mint Ice Capp Supreme” it’s not butterscotch
Labels:
Tim Hortons
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